Buyer questions
Useful answers, before you ask.
Direct answers to common questions from project buyers, contractors and import partners.
01 / Product selection
Can you customize dimensions and configurations?
Yes. We review intended use, available site area and transport considerations, then propose a configuration that is practical to manufacture and install.
How should I choose between a tent and a modular structure?
The right choice depends on use duration, covered area, weather exposure, foundation conditions and how the space needs to be used.
Can modular units be used for offices, accommodation or site facilities?
A modular configuration can be planned around its intended function, including internal layout, access, windows, finishes and connection between units.
Which details matter for an awning or pergola inquiry?
Share the installation surface, projection, width, required weather protection, finish preference and any site photographs or drawings you have available.
02 / Quotation & project planning
What information should I send for a quotation?
Please start with product type, estimated dimensions or quantity, destination country, application and any drawings or finish requirements available.
Do you support project buyers and importers?
Yes. We work with buyers who need product and packing information suitable for project planning or an import purchasing process.
Can you review drawings or site photos before proposing a solution?
Yes. Site plans, marked-up drawings and application photos are useful inputs for discussing a practical configuration and installation preparation.
What happens after I submit an inquiry?
Our team reviews the details and uses the information to guide the next conversation around configuration, quantity and delivery requirements.
03 / Quality, packing & shipment
Can I arrange an inspection before shipment?
The inspection approach can be agreed as part of the order plan. We can prepare product photos and packing details for review before release.
What can be checked before packing is finalized?
The agreed inspection plan can include visible finish, critical dimensions, connection points, accessories and packing preparation relevant to the order.
What do you need to know for export packing?
Please provide the destination, preferred delivery terms, expected handling conditions and any importer or project documentation requirements as early as possible.
Can installation preparation be discussed before shipment?
Yes. Confirming site access, unloading equipment, ground readiness and installation sequence early helps the receiving team prepare for delivery.
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